CosmoCom Selected by EagleIP for Hosted Contact Center Platform; EagleACD Service Targets North America and Offshore Outsourcing to India


 
CosmoCom announced today that EagleIP, LLC has joined the growing list of telephone companies using CosmoCall Universe as the platform for their hosted contact center offerings. EagleIP, the newest of the Eagle group of telecommunications companies (www.eagle.net), is the largest CosmoCom customer so far that is focused on the North American market. The new service, called EagleACD, will feature very aggressive pricing and a special emphasis on enabling offshore outsourcing in India, a powerful combination that CosmoCom believes will interest many prospective customers from small to large.

Hosted contact center services, also known as Contact Center On-Demand (CCOD), allow enterprises to outsource their call center technology infrastructure while maintaining complete control over their staff, operation, and management. Because of the strong cost benefits of this approach, analysts have projected that at least a third of all call center agents will be using the hosted model within ten years. Full-featured hosting is enabled by the new IP call center technology exemplified by CosmoCom, which makes it possible to geographically separate the agents from infrastructure. CosmoCom leads the market globally in this area.

"We chose CosmoCom after doing a thorough evaluation of all available technology providers. We have big plans for this venture, and we wanted to be sure that we were building our service on the right foundation," said Kent Charugundla, Eagle's CEO. "We are confident that we've found the best technology, and also that with CosmoCom we have a supportive partner who understands that our success is their success."

"We welcome Eagle as a customer and new CCOD provider," said Ari Sonesh, CosmoCom's CEO. "We are especially happy to know that the CCOD options for companies based in North America are expanding, and we are pleased and proud to be one of the technology enablers of this growth. Technology alone is not enough. Only the offerings and aggressive marketing efforts of service providers like Eagle can bring the benefits of this technology to the enterprises that need it."

About EagleIP
EagleIP, LLC., is the new affiliate of Eagle.net companies. Eagle affiliated companies are in the business of proving technologically advanced solutions at competitive rates to business/service provider customers. With Eagle Communications, which operates as a CLEC and Eagle Teleconferencing as a conference call, Eagle has positioned itself to enter into new venture under the name EagleIP to provide EagleACD services. Eagle has been in service bureau business since 1986 for telecom related products and services.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access call center platforms. CosmoCall Universe(TM) supports multi-channel contacts including telephone, web, email and voice mail in a high capacity, high availability, multi-tenant platform optimized for virtual call centers. The unified suite includes ACD, IVR, CTI, predictive dialing, multimedia recording, administration, and reporting. Many CosmoCom customers are major Network Service Providers that use CosmoCall Universe to offer hosted Contact Center On-Demand(TM) services to their clients, and to support their own customer care operations. CosmoCom also provides best-of-breed call center components, including IP ACD and IP IVR, for system integrators, resellers, and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Sakon, Bezeq, TelCel, and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com.


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